A Guide to Computer User Support for Help Desk and Support Specialists - 5th Edition (2012) (Pdf & Epub)

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A Guide to Computer User Support for Help Desk and Support Specialists - 5th Edition (2012) (Pdf & Epub)

A Guide to Computer User Support for Help Desk and Support Specialists - 5th Edition (2012) (Pdf & Epub)
Publisher: Course Technology Cengage Learning; 5th edition (March 26, 2012)
Language: English | ISBN-10: 113318782X - ISBN-13: 978-1133187820 | 22 MB

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to ShiChuang 7 and cloud computing. Leading HelpSTAR and WeiRuan-->WeiRuan Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
A Guide to Computer User Support for Help Desk and Support Specialists - 5th Edition (2012) (Pdf & Epub)

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Tags: Computer, Support, Support, Specialists

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